Shipping policy

At Naoleez.com, we strive to deliver your orders quickly, safely, and affordably. Please review our shipping policy below to understand how we process, ship, and deliver your purchases.

Processing Time

• Orders are typically processed within 1–5 business days (excluding weekends and holidays) after payment is confirmed.

• During high-demand periods (such as sales, promotions, or holidays), processing times may take slightly longer.

Shipping Options & Delivery Times

We partner with trusted carriers to ensure safe delivery of your items. Estimated delivery times vary depending on your location:

• Standard Shipping (Domestic): 5–15 business days

• Expedited Shipping (Domestic): 2–5 business days

• International Shipping: 10–20 business days (may vary by country)

Please note that these are estimated delivery times and do not include processing time. Delays due to customs clearance or carrier issues are beyond our control.

Shipping Rates

• Shipping costs are calculated at checkout based on weight, destination, and chosen delivery method.

• Free shipping may be offered on select items or promotions (details will be specified on the product page or at checkout).

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

• You can use this number to track your shipment directly on the carrier’s website.

Customs, Duties & Taxes (International Orders)

• International customers are responsible for any customs duties, import taxes, or fees imposed by their local government.

• Naoleez.com is not responsible for delays caused by customs.

Lost or Delayed Packages

• If your order is delayed or appears lost, please contact our support team at support@naoleez.com.

• We will assist in tracking your package and, if necessary, initiate a claim with the carrier.

Wrong Address Disclaimer

• Customers are responsible for providing the correct shipping address.

• We cannot be held liable for packages delivered to incorrect or incomplete addresses provided at checkout.

Contact Us

If you have any questions about shipping or need further assistance, please contact us at:

📧 support@naoleez.com

🌐 www.naoleez.com